Terms of Service

Overview

Welcome to Corenia. These Terms of Service apply to your access to and use of our website, online store, products and related services. Throughout these Terms, “Corenia”, “we”, “us” and “our” refer to Corenia. The terms “you” and “your” refer to the customer or visitor using our Services.

Our store is hosted by Shopify, which provides the e-commerce platform that allows us to sell our products to you.

By visiting our website, creating an account, placing an order or using our Services, you agree to these Terms of Service, together with any policies referenced in them, including our Privacy Policy, Shipping Policy and Refund Policy.

If you do not agree with these Terms, you should not use our website or Services.

1. Access and account

You may use our Services only if you are legally able to enter into a binding contract. If you use our Services on behalf of another person or entity, you confirm that you are authorised to do so.

When you place an order or create an account, you agree to provide accurate, complete and current information, including your email address, billing details, payment details and shipping information.

You are responsible for keeping your account details secure and for all activity under your account. Please contact us immediately if you believe your account has been accessed without authorisation.

2. Our products

We make every effort to display and describe our products as accurately as possible. However, product colours, finishes and appearance may vary slightly depending on your screen, device settings, lighting and photography.

Some items may be handmade, personalised or made to order. Small variations in finish, size, engraving or appearance may occur and are part of the nature of these products, provided the item remains as described and fit for its intended use.

Product descriptions, prices, availability and images may be updated from time to time. We may discontinue or limit the availability of any product at any time.

Nothing in these Terms affects your statutory rights as a consumer, including your rights in relation to faulty, damaged or misdescribed goods.

3. Orders

When you place an order, you are making an offer to buy the selected products. Your order is accepted when we confirm acceptance or dispatch the order, depending on the order process shown at checkout.

We may refuse or cancel an order where permitted by law, including if the product is unavailable, there is an error in pricing or product information, payment is not authorised, fraud is suspected, or shipping to your destination is not available.

Please review your order carefully before submitting it. For personalised products, you are responsible for checking spelling, initials, names, sizes, colours and custom details before placing the order.

If we need to cancel or modify an order, we will contact you using the details provided at checkout.

4. Prices, taxes and payment

Prices are shown in the currency displayed at checkout. Prices, discounts and promotions may change without notice, but changes will not affect orders that have already been accepted.

Unless otherwise stated, prices may not include shipping costs, customs duties, import taxes or other charges that may apply depending on your delivery destination. Any applicable charges shown at checkout will be displayed before you complete payment.

You agree to provide current, complete and accurate payment and billing information. By submitting payment information, you confirm that you are authorised to use the selected payment method.

5. Shipping and delivery

Delivery times are estimates and may vary depending on product availability, destination, carrier operations, customs processing and circumstances outside our control.

Personalised and made-to-order products may require additional preparation time before dispatch. Any relevant timing information shown on the product page or at checkout should be reviewed before ordering.

Where you are acting as a consumer, the risk of loss or damage generally passes to you when you, or a person designated by you, physically receive the goods, except where you arrange your own carrier independently of the options offered by us.

If your order arrives damaged, incorrect or incomplete, please contact us as soon as possible with your order number and photos so we can review the issue.

6. Returns, exchanges and cancellations

Your purchases are subject to our Refund Policy and any statutory rights that apply in your country of residence.

If you are a consumer in the European Union, you may generally have the right to withdraw from an online purchase within 14 days of receiving the goods, unless a legal exception applies.

Personalised, custom-made or made-to-order items created according to your specifications may not be eligible for withdrawal or return unless they are faulty, damaged, incorrect or otherwise not as described.

This does not affect your legal rights in relation to defective or non-conforming products.

7. Intellectual property

All content on our website and Services, including text, images, graphics, logos, product names, designs, videos, layout and branding, is owned by or licensed to Corenia, Shopify or the relevant rights holders.

You may use our website for personal, non-commercial purposes only. You must not copy, reproduce, distribute, modify, publish, display, sell or exploit any part of our Services without our prior written consent.

Corenia’s name, logo, designs and branding may not be used without our prior written permission.

8. Third-party services and links

Our Services may include links to third-party websites, tools, payment providers, shipping services, apps or embedded functionality. These third-party services are provided by independent parties and may be subject to their own terms and privacy policies.

We are not responsible for the content, accuracy, policies or practices of third-party websites or services. Your use of third-party services is at your own risk.

9. Relationship with Shopify

Our store is powered by Shopify. Shopify enables us to provide the online store and related e-commerce functionality. Any purchase you make through our store is made directly with Corenia, not with Shopify.

To the extent permitted by law, you acknowledge that Shopify is not responsible for the products sold by Corenia or for any transaction between you and Corenia.

10. Privacy

Our collection and use of personal information is described in our Privacy Policy. Because our store is hosted by Shopify, certain personal information may also be processed by Shopify to provide and improve the platform and related services.

By using our Services, you acknowledge that you have read our Privacy Policy.

11. Reviews, comments and feedback

If you submit reviews, comments, suggestions, photos, messages or other content to us, you confirm that you have the right to share that content and that it does not infringe the rights of any third party.

You grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish, display and adapt that content for the purpose of operating, improving and promoting Corenia, including on our website, social media and marketing materials.

We may remove or edit content that we consider unlawful, offensive, misleading, infringing, abusive, spam or otherwise inappropriate.

12. Errors, inaccuracies and omissions

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, availability, shipping costs or delivery estimates.

We reserve the right to correct errors, update information or cancel orders where permitted by law. If an order is affected, we will contact you using the details provided at checkout.

13. Prohibited uses

You agree not to use our Services for any unlawful, harmful, fraudulent or abusive purpose. You must not:

• violate any applicable law or regulation;
• infringe our intellectual property rights or the rights of others;
• submit false, misleading or fraudulent information;
• upload or transmit viruses, malware or harmful code;
• attempt to interfere with the security or operation of our website;
• scrape, copy, extract or reuse our content or data without permission;
• use automated systems, bots or agents in a way that disrupts or abuses the Services;
• harass, abuse, defame, threaten or harm any person.

We may restrict, suspend or terminate access to our Services if we reasonably believe these Terms have been violated.

14. Automated tools and agents

You must not use bots, crawlers, scrapers, automated agents or similar tools to access, monitor, purchase from, copy or interact with our Services in a way that violates these Terms, harms the website, bypasses security measures or places an unreasonable load on our systems.

We may block, limit or restrict automated access where we consider it necessary to protect our Services, customers or business.

15. Disclaimer of warranties

We aim to provide accurate, secure and reliable Services, but we do not guarantee that our website will always be uninterrupted, error-free, secure or available.

To the fullest extent permitted by law, and except as expressly stated by Corenia or required by applicable consumer law, the Services are provided on an “as is” and “as available” basis.

Nothing in these Terms excludes or limits any legal warranty, guarantee or consumer protection right that cannot be excluded under applicable law.

16. Limitation of liability

To the fullest extent permitted by law, Corenia shall not be liable for indirect, incidental, special, punitive or consequential losses, including loss of profits, revenue, data or business opportunity arising from your use of the Services.

Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for fraud, intentional misconduct, death or personal injury caused by negligence, or any rights you have under applicable consumer law.

17. Indemnification

Where permitted by law, you agree to indemnify and hold harmless Corenia, its service providers and partners from claims, losses, damages, liabilities and reasonable legal costs arising from your breach of these Terms, your unlawful use of the Services, or your violation of the rights of a third party.

18. Termination

We may suspend or terminate your access to the Services if you breach these Terms or use the Services in a way that may cause harm to Corenia, our customers, our partners or the website.

Any provisions that by their nature should survive termination will continue to apply, including intellectual property, limitation of liability, privacy, prohibited uses and governing law.

19. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

20. Waiver and entire agreement

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms, together with the policies referenced in them, constitute the entire agreement between you and Corenia regarding your use of the Services.

21. Assignment

You may not transfer or assign your rights or obligations under these Terms without our prior written consent. We may transfer or assign our rights and obligations where permitted by law.

22. Governing law

These Terms are governed by the laws applicable in the country where Corenia is established, without prejudice to any mandatory consumer protection rights that may apply in your country of residence.

If you are a consumer, you may also have the right to bring proceedings in the courts of your place of residence, where applicable law provides such protection.

23. Changes to these Terms

We may update these Terms from time to time by posting the updated version on this page. Where required by law, we will notify you of material changes.

Your continued use of the Services after changes become effective means that you accept the updated Terms.

24. Contact information

Questions about these Terms should be sent to us at coreniastore@gmail.com.