Refund policy
Returns, exchanges and refunds
14-day return period for eligible products
You may notify us that you wish to return an eligible, non-personalised product within 14 calendar days after delivery. Email support@corenia.com with your order number before sending anything back.
Returned products must be unused, unworn and in their original condition and packaging, except for handling reasonably necessary to inspect the product. You must send the product back within 14 calendar days after notifying us of your decision to withdraw.
Personalised products
Products made to your specifications or clearly personalised cannot be returned or exchanged because you changed your mind. This includes products made with names, initials, engraving, photos or other customer-provided details.
This exception does not affect your statutory rights. If a personalised product is faulty, damaged, not as ordered or otherwise non-conforming, contact us and we will provide an appropriate remedy.
Return shipping
For change-of-mind returns and exchanges, the customer pays the direct cost of returning the product. Use a tracked service and keep proof of postage. Original standard delivery was free, so there is no standard outbound shipping charge to deduct.
If the product is faulty, damaged or incorrect, contact us before returning it. Where legally required, we will cover the reasonable return cost or provide another suitable solution.
Exchanges
Eligible non-personalised products may be exchanged, subject to availability. Contact us within 14 days of delivery. Return shipping to us is paid by the customer; shipment of the approved replacement is free.
Refunds
After the return is received and inspected, approved refunds are normally processed to the original payment method within 3–5 business days. Your bank or payment provider may require additional time to display the refund.
We may withhold reimbursement until we receive the returned goods or you provide evidence that they have been sent back, whichever occurs first. Refunds will always be handled within the deadlines required by applicable consumer law.
Faulty or incorrect products
Contact us promptly with your order number and clear photos or video. Depending on the circumstances and applicable law, the solution may be repair, replacement, exchange, price reduction or refund. Statutory conformity and guarantee rights are not limited by this policy.
Three-year legal guarantee in Spain
For consumer goods sold in Spain, the legal guarantee period for a lack of conformity is three years from delivery. This policy does not limit any more favourable mandatory consumer rights that may apply in your country of residence.
If a product is faulty, damaged, incorrect or otherwise not in conformity with the contract, contact us. Depending on the circumstances and applicable law, remedies may include repair or replacement free of charge and within a reasonable time, or, where legally appropriate, a price reduction or termination of the contract and refund.
Return address
Do not send a return without contacting us first. Approved returns should be sent as instructed to:
Corenia — Gabriel Martín
Calle Alemania 21
45210 Yuncos, Toledo
Spain