Returns & Exchanges

Returns and exchanges

Eligible non-personalised items can be returned or exchanged when you contact us within 14 calendar days of delivery.

  • Contact support@corenia.com before returning anything.
  • Items must be unused, unworn and in their original condition and packaging.
  • The customer pays change-of-mind return shipping.
  • Use tracked return shipping and keep proof of postage.
  • Approved refunds are normally processed within 3–5 business days after the return is received and inspected.

Personalised items

Items made with names, initials, engraving, photos or other custom details cannot be returned or exchanged for a change of mind. If a personalised item is faulty, damaged or incorrect, your statutory rights still apply and we will provide an appropriate remedy.

Exchanges

Eligible non-personalised items may be exchanged subject to availability. Return shipping to us is paid by the customer; shipment of the approved replacement is free.

Legal guarantee

For consumer goods sold in Spain, the legal guarantee period for a lack of conformity is three years from delivery. If an item is faulty, damaged, incorrect or otherwise not in conformity with the contract, contact us. Depending on the circumstances and applicable law, remedies may include repair or replacement free of charge and within a reasonable time, or, where legally appropriate, a price reduction or termination of the contract and refund.

Return address

Do not send anything before your return is approved. Approved returns are sent as instructed to:

Corenia — Gabriel Martín
Calle Alemania 21
45210 Yuncos, Toledo
Spain