Shipping policy
Shipping policy
Free tracked shipping
All orders include free tracked shipping to destinations available at checkout. We use multiple carriers and fulfilment partners. Orders containing several products may arrive in separate parcels and receive more than one tracking number.
Processing time
- Standard products: 1–3 business days before dispatch.
- Personalised products: 7–10 business days before dispatch.
Processing time is separate from transit time. Business days exclude weekends and public holidays.
Estimated transit time after dispatch
- Spain and Europe: 7–15 business days.
- United States and other available destinations: 10–20 business days.
These are estimates, not guaranteed delivery dates. Customs, peak periods, carrier disruptions, remote destinations or incorrect addresses may cause delays.
Tracking
When tracking becomes available, it will be sent to the email used at checkout. Tracking can take several business days to begin updating after dispatch.
Customs and import charges
International orders may be subject to local import taxes, customs duties or handling fees that are not shipping charges. Where applicable and not collected at checkout, these charges are the customer's responsibility.
Address problems and delivery issues
Customers are responsible for entering a complete and accurate delivery address. Contact support@corenia.com as soon as possible if a correction is needed. Once an order has entered fulfilment or shipped, an address change may not be possible.
If tracking shows a parcel as delivered but it has not been received, or if tracking has not updated for an unusual period, contact us with your order number so we can investigate with the carrier.